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Help & FAQ'S
Below are some of are common questions
Shop Piper Doll & Enjoy Extra Special Offers
When you shop Piper Doll at The Pleasure Makers, you get access to exclusive promotions, seasonal discounts, and special bundle deals. We’re always working to bring you the best offers on your favorite products.
100% Authentic Products & Money Back Guarantee
We only sell 100% genuine, manufacturer-authorized dolls and accessories. Your satisfaction and trust are our top priorities. If you receive a defective or incorrect item, our money back guarantee has you covered.
Best Price Guarantee & Price Match
If you find the same item at a lower price from an authorized seller, we’ll match or beat it. Just send us the details and we’ll make sure you get the best deal available.
Order Process
Choose your desired product
Proceed to checkout
Receive an order confirmation
Get shipping updates and tracking info
We’ll keep you informed every step of the way.
What Will Come With Your Doll?
Wig
Care and maintenance guide
Free Shipping & Discreet Packaging
We provide free standard shipping on all doll orders within the United States. Every package is shipped in plain, unbranded boxes with no identifying labels or markings. Your privacy is fully respected.
Payment Methods
We accept major credit cards, debit cards, PayPal, and select pay-later options. All payments are securely processed for your protection and convenience.
Shop now, pay later with PayPal! (US, UK, DE, FR, AU, ES, & IT-only)
If you're in the United States, United Kingdom, Germany, France, Australia, Spain, or Italy, you can split your payment using PayPal Pay Later. Simply choose PayPal at checkout and select the Pay Later option if eligible.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
What shipping company do you use?
Our shipping partners are UPS and FedEx. We use them to speed up shipping and guarantee a safe delivery.
Which country are you based in and where do you ship from?
We are based in the United States. Most of our products ship directly from our trusted manufacturers and fulfillment centers located in the US and Asia, depending on the item and brand. All shipments are handled with care and packaged discreetly.
Which countries do you ship to?
We currently ship to the United States and select international countries.
What is the shipping cost?
Visit our checkout page
How to get my tracking number?
Once your order has been processed and shipped, you will receive an email with your tracking number and a link to track your package. Please allow 24–48 hours for tracking updates to appear after the item has been shipped.
How long will it take to get my doll?
Please visit our shipping policy page
Who is responsible for customs fees?
For international orders, customers are responsible for any customs duties, taxes, or import fees that may apply in their country. These charges are not included in the product or shipping price. We recommend checking with your local customs office for more information.
Payment Information
Below are some common questions about Payments
Can I use a promo & coupon code?
Yes, you can! Whenever we run promotional offerings, you may apply this advertising code to your order by typing it in or copying and pasting it into the coupon code box and then clicking the 'Apply coupon' button to revise your cart total.
How can I pay?
We accept a variety of secure payment methods, including major credit cards, debit cards, and PayPal. For eligible customers in select countries, we also offer PayPal Pay Later, allowing you to split your purchase into manageable payments.
Are my online payments secure?
Yes, absolutely. All payments are processed through encrypted, secure checkout systems. We do not store your payment information, and your personal data is fully protected during every transaction.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. We can only make changes or cancellations before the order has been processed or shipped. Once production or shipping has begun, we are unable to make modifications. Custom dolls cannot be canceled once production has started.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. We can only make changes or cancellations before the order has been processed or shipped. Once production or shipping has begun, we are unable to make modifications. Custom dolls cannot be canceled once production has started.
SEX DOLL INFORMATION
Below are some common questions about Sex Doll
Can I return my doll if I am not satisfied?
Customer service is very important to us. If your doll has any defects when receiving it and has not been used in any way, we can arrange the doll been returned as long as you notify us within 24 hours of receiving your doll. However, we do not cover the return shipping costs.
We will either repair or replace the doll depending on the level of defect.
How long do sex dolls last?
With proper care, a sex doll can last 3 to 5 years or longer, depending on the material (TPE or silicone), frequency of use, and how well it's maintained. Regular cleaning, proper storage, and gentle handling will significantly extend your doll’s lifespan.
What is the difference between TPE and Silicone?
TPE (Thermoplastic Elastomer) is softer, more flexible, and tends to feel more lifelike to the touch. It's also generally more affordable. Silicone is firmer, more durable, and more heat-resistant, which makes it ideal for high-detail sculpting and long-term use. Both are body-safe, but TPE requires more careful cleaning and maintenance than silicone.
How to store a sex doll
To store your doll safely:
Keep it in a away from direct sunlight and extreme temperatures
Avoid sharp objects or tight clothing that can leave marks
Lay the doll flat or hang it using a doll stand or suspension kit to avoid stress on joints
Use soft bedding or a storage case to prevent pressure damage
Never store the doll in a folded or compressed position for long periods.
How to clean a sex doll
Use warm water and mild, antibacterial soap or a specialized sex doll cleaner
Pat dry with a soft towel, and use cotton pads or drying rods for internal drying
Apply renewal powder or cornstarch once dry to maintain the softness of TPE or silicone
Always avoid harsh chemicals, alcohol, or abrasive materials.