We are based in the United States. Most of our products ship directly from our trusted manufacturers and fulfillment centers located in the US and Asia, depending on the item and brand. All shipments are handled with care and packaged discreetly.

For international orders, customers are responsible for any customs duties, taxes, or import fees that may apply in their country. These charges are not included in the product or shipping price. We recommend checking with your local customs office for more information.

Yes, absolutely. All payments are processed through encrypted, secure checkout systems. We do not store your payment information, and your personal data is fully protected during every transaction.

Customer service is very important to us. If your doll has any defects when receiving it and has not been used in any way, we can arrange the doll been returned as long as you notify us within 24 hours of receiving your doll. However, we do not cover the return shipping costs.
We will either repair or replace the doll depending on the level of defect.

If you're in the United States, United Kingdom, Germany, France, Australia, Spain, or Italy, you can split your payment using PayPal Pay Later. Simply choose PayPal at checkout and select the Pay Later option if eligible.

TPE (Thermoplastic Elastomer) is softer, more flexible, and tends to feel more lifelike to the touch. It's also generally more affordable. Silicone is firmer, more durable, and more heat-resistant, which makes it ideal for high-detail sculpting and long-term use. Both are body-safe, but TPE requires more careful cleaning and maintenance than silicone.

With proper care, a sex doll can last 3 to 5 years or longer, depending on the material (TPE or silicone), frequency of use, and how well it's maintained. Regular cleaning, proper storage, and gentle handling will significantly extend your doll’s lifespan.